Data Protection Protocol

Privacy
Policy

Our commitment to transparency, security, and protecting your digital rights as we deliver premium fiber internet services.

No Data Selling

We never sell your personal data to third parties. Your information stays within our secured systems.

Transparent Practices

Clear documentation of what data we collect, why we need it, and how we protect it.

Your Control

You have full control over your data. Access, modify, or delete your information anytime.

Policy Last Updated

February 15, 2024

GDPR Compliant Kenya Data Protection Act End-to-End Encrypted

Our Privacy Principles

These core principles guide how we handle and protect your information

01

Minimal Data Collection

We only collect data essential for providing and improving our services.

02

Purpose Limitation

Data is used only for the purposes specified at collection.

03

Data Security

Enterprise-grade encryption and security measures protect your data.

04

Transparency

Clear communication about data practices and any changes.

05

User Control

You control your data with easy access and management tools.

06

Accountability

We take responsibility for protecting your privacy rights.

Data Flow & Protection

Your Device

Encrypted connection

Our Secure Network

256-bit encryption

Secure Storage

ISO 27001 certified

Privacy Policy Details

Comprehensive documentation of our privacy practices and your rights

1. Information We Collect

Account Information

  • Name, address, contact details
  • Billing and payment information
  • Service preferences and settings

Service Usage Data

  • Connection quality metrics
  • Network performance statistics
  • Device connection information

Important: We do NOT collect or monitor:

  • Your browsing history or content of your communications
  • Personal files, emails, or private messages
  • Application usage beyond network performance needs

2. How We Use Your Information

Service Delivery & Improvement

To provide, maintain, and improve our fiber internet services, including troubleshooting, customer support, and network optimization.

Billing & Account Management

To process payments, send invoices, manage your account, and communicate service-related updates.

Network Security & Integrity

To protect our network, detect and prevent fraud, abuse, or security threats, and ensure service quality for all customers.

Legal Compliance

To comply with applicable laws, regulations, and legal processes, including Kenya's Data Protection Act, 2019.

3. Information Sharing & Disclosure

We take your privacy seriously and only share information under specific circumstances:

With Your Consent

We share information only when you've given us explicit permission.

For Legal Requirements

When required by law, court order, or government request.

To Protect Rights & Safety

To investigate violations, prevent fraud, or protect safety.

Service Providers

Trusted partners who help operate our services (under strict confidentiality agreements).

We NEVER sell your personal information to third-party advertisers or data brokers.

4. Your Rights & Choices

Right to Access

Request a copy of your personal data we hold. We'll provide it within 30 days.

Right to Correction

Update or correct inaccurate or incomplete personal information.

Right to Deletion

Request deletion of your personal data, subject to legal obligations.

Right to Object

Object to specific processing of your data for direct marketing.

Exercise Your Rights: privacy@duaranet.co.ke

5. Data Security Measures

Technical Safeguards

  • End-to-end 256-bit encryption
  • Firewalls and intrusion detection systems
  • Regular security audits and penetration testing
  • Secure data centers with biometric access

Organizational Measures

  • Strict employee confidentiality agreements
  • Regular privacy training for staff
  • Data protection officer oversight
  • Incident response and breach notification plans

ISO 27001 Certified

Our information security management system is certified to international standards.

6. Contact & Questions

Data Protection Officer

Alex Kamau

Data Protection Officer

Email

dpo@duaranet.co.ke

Phone

+254 713 086 086 (Ext. 2)

Office Address

DuaraNet Headquarters

Privacy & Compliance Department
Thika Road, Section 9
Thika, Kenya

Office Hours

Monday - Friday: 8:00 AM - 5:00 PM
Saturday: 9:00 AM - 1:00 PM

Response Time: We aim to respond to all privacy-related inquiries within 48 hours. For formal data subject requests, we respond within 30 days as required by law.

Privacy FAQ

No. We do not monitor, record, or analyze your browsing history, search history, or the content of your communications. We only collect network performance data necessary to maintain and improve our services.
We retain personal data only as long as necessary for the purposes collected, or as required by law. Account information is kept while you're an active customer and for 7 years after account closure for tax and legal purposes. Network performance data is anonymized after 12 months.
We have a comprehensive incident response plan. In the unlikely event of a data breach, we will notify affected customers within 72 hours as required by Kenya's Data Protection Act. We'll provide clear information about what happened, what data was affected, and what steps we're taking to address it.
You can opt out of marketing communications and certain non-essential data collection. However, essential data for service delivery (billing, network maintenance) cannot be opted out of as it's necessary to provide you with internet service. Contact our Data Protection Officer to discuss your specific preferences.
Yes. Our privacy practices are designed to comply with Kenya's Data Protection Act, 2019, and incorporate principles from GDPR (General Data Protection Regulation) and other international standards. We regularly review and update our policies to align with evolving privacy regulations.

Policy Updates & Notification

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We'll notify customers of significant changes via email and update the "Last Updated" date on this page.

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